Return Policy
We at Christina Sprowl Co. are committed to providing our customers with a satisfying shopping experience. Our return policy is designed to ensure fairness and transparency while addressing your concerns regarding product returns and exchanges. Please read this policy carefully to understand your rights and responsibilities when making a return.
Returns and Exchanges Eligibility
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We accept returns and exchanges within 30 days from the date of purchase.
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To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.
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Some items, such as gift cards, downloadable software, and personalized/customized items, are exempt from being returned unless they are damaged or defective.
Return Process
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To initiate a return, please contact our customer service team or log in to your account on our website and follow the instructions.
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Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
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Once your return request is approved, you will receive detailed instructions on how to return the item(s), including the return address.
Return Shipping
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Customers are responsible for covering the shipping costs associated with returning the item(s), except in cases where the return is due to our error (e.g., wrong item shipped, defective product).
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We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during the return transit.
Inspection and Refunds
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Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
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If the item(s) meet the criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
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Please allow a reasonable processing time for the refund to appear in your account, which may vary depending on your payment provider.
Exchanges
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If you wish to exchange an item for a different size, color, or variant, please indicate this in your return request.
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Exchanges are subject to product availability. If the requested replacement item is not available, we will issue a refund for the returned item.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of receiving the order.
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We may request photos or other evidence of the damage or defect to facilitate the return process.
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Once verified, we will provide instructions for returning the item and will cover the return shipping costs.
Restocking Fees
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In some cases, a restocking fee may be applicable for returns that are not due to our error (e.g., change of mind). The restocking fee percentage will be clearly communicated during the return process.
Store Credit
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In lieu of a refund, customers may choose to receive store credit, which can be used for future purchases on our website.
International Returns
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International customers are subject to the same return policy as outlined above. However, please be aware that return shipping costs and import duties/taxes are the customer's responsibility.
Policy Changes
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We reserve the right to modify or update our return policy at any time. Any changes will be communicated through our website.
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By shopping with Christina Sprowl Co., you acknowledge and agree to the terms and conditions outlined in this return policy. If you have any questions or need assistance, please don't hesitate to contact our customer service team.
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Last updated: August 2023